On October 30, 2024, I purchased a Hyundai Ioniq 6 Advance from Malatya Hyundai Şampiyon Authorized Service. However, on November 20, 2024, around 5:00 PM, I encountered a serious issue. While entering my home's parking area, a "Power Limited" warning with a turtle icon appeared on the car's screen. Suddenly, the vehicle completely stopped and became immobile, despite the battery level being at 69%.
The car had to be towed to the authorized service center. On November 21, I was informed that the issue remained unresolved and that the service team might need to contact Hyundai in Korea.
This car has only been driven 800 kilometers and is just 20 days old. A major failure in the main system of an electric vehicle at this stage is unacceptable. For the sake of my safety and to avoid the risk of a recurrence, I am requesting a replacement vehicle. I cannot risk my family’s safety or my own with a car that might fail again.
I had high expectations and trust in Hyundai, but this incident has shaken my confidence. I demand a swift resolution to this matter and urge Hyundai to act responsibly.
Attachments:
Photo of the issue displayed on the screen.
To whom it may concern, My name is Doğanay A***. I am writing this letter to you from Istanbul, Turkey. On October 15, 2024, I purchased a new IONIQ 5 PE Advance 125 kW 4x2 vehicle with license plate number 34 MFG 4** and chassis number KMHKN81B6RU306*** from a dealership. In June 2025, when the veh...
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