Engine Failure in Newly Purchased Hyundai i20 Car
On March 1, 2023, as a proud owner of a Hyundai vehicle, I purchased an i20 model from Coşkun Car Dealer, one of Hyundai Turkey's authorized dealers. On June 3, 2023, however, while traveling from Istanbul to Bursa with my wife and children, we were involved in a major accident caused by white smoke and exhaust fumes that engulfed the interior of my car. Following the incident, I contacted Hyundai Turkey, and my vehicle was towed to the Fertan Auto service center in Kocaeli. The service center informed me on June 5, 2023, that my car's motor had failed. Given that the engine failure occurred on a car with only 2,000 kilometers on it, I believe it was the result of a manufacturing flaw. I demand that my complaint be resolved after the necessary inspections. Please keep in mind that my problem has been unresolved for the past ten days.
Dear Valued Customer, First of all, we would like to thank you for choosing Hyundai. Our goal is to turn your experience into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey all kinds of information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; you can leave a voice message on our consultation line outside of working hours and on weekends. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department via the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
