Hyundai Ioniq 5 charging port malfunctioned, and the service center is stalling; how can I resolve this?

Xolvie Resolution Specialist March 05, 2025 3:02 pm

If the charging port on your Hyundai Ioniq 5 stopped working and the service center is taking too long to respond, write down all of your conversations and service attempts, including dates, names, and specifics of each contact.

Ask for a written explanation of the delay in great detail, and keep track of any deadlines that were given but not kept.

To take the problem to the next level, call Hyundai's global help line at 1-800-633-5151 or go to www.hyundai.com. Give them all the paperwork they need, like your service records and a past of your communications.

Explain the problem and ask for a clear timeline for a solution, like when parts will be available or the state of the repair.

If things don't get better, file complaint with Xolvie to get things fixed.

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