We delivered our Hyundai vehicle, which is under warranty, to Hyundai authorized service in İzmit, Kocaeli, on Tuesday, October 8, 2024, due to the engine light being on and to investigate the issue. We were informed that the problem required a part replacement, which would be ordered from abroad; the replacement would be covered under warranty and provided at no cost. We asked how long the process would take and requested a replacement vehicle if it would be lengthy. When we relayed the same request to Hyundai customer service, they stated that they could provide such a service only after 10 business days and that the replacement vehicle would be supplied by the Authorized Service. Despite the 10 business days having passed, the Authorized Service repeatedly stated they had no vehicles available and did not offer such a service. Even though we informed them in writing and verbally that they were violating Article 14 of Section Two of the "After-Sales Services Regulation" published in the Official Gazette, they did not provide a replacement vehicle, causing us financial and emotional distress. During this time, we contacted both the Authorized Service and Hyundai customer service multiple times, continually renewing our request, but the regulation was disregarded. Hyundai also failed to develop a constructive solution during this process and allowed the Authorized Service to ignore the matter.
On June 26, 2023, we experienced a traffic accident in Izmit with our Hyundai Kona Electric. The vehicle sustained minor damage, and within 2 hours, we dropped it off at the Hyundai Fertan authorized service center in Kocaeli Basiskele. What followed was a seemingly never-ending process involving ap...
Since July 14, 2025, my Hyundai Kona Electric has been waiting at the Kütahya Karseç Hyundai Authorized Service Center. After the vehicle was delivered due to a battery module failure, I was informed that the part had been ordered. However, since that date, no concrete progress has been made, and th...
On September 24, 2024, my 2021 Hyundai Santa Fe Hybrid stopped working at a red light and wouldn’t move. The car was towed to an authorized service center, where I was told they would contact me with updates. Since I was traveling back to my hometown, I requested a replacement vehicle, but they refu...
On February 4, 2023, my 2020 Hyundai Tucson broke down in front of my house and had to be towed to the Kırşehir Hyundai service center. Even though they've had my car for 10 days, they told me that the part had been ordered and would be put in as soon as it came in. I asked for a new car but was tol...
On March 1, 2023, as a proud owner of a Hyundai vehicle, I purchased an i20 model from Coşkun Car Dealer, one of Hyundai Turkey's authorized dealers. On June 3, 2023, however, while traveling from Istanbul to Bursa with my wife and children, we were involved in a major accident caused by white smoke...
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