My Huawei phone became unusable after a screen replacement by Huawei KVK Turkey's authorized service. It stayed in their service center for approximately 2 months. I was informed that they attempted to repair it five times in total. However, they eventually returned the device to me in an unusable condition and stated that there was nothing more they could do. I requested a device replacement and a refund, but both my appeals were rejected by both the authorized service and Huawei. I have been a victim of this situation for about 2 months, and it has not led to any resolution.
I definitely did not receive any help from the company, there was no goodwill approach, the Consumer Court ruled that a new device should be provided, and I was only able to get it through enforcement 4 months after the decision.
My Huawei Watch Fit 2 broke down after less than two months of use. I was directed to KVK service, but the service center denied my request when I requested a replacement or refund. They claimed to have changed the case, and the watch was returned to me. However, I encountered more issues and had to...
Huawei Turkey is a terrible company. The screen on my Huawei Mate XS 2 phone is shattered, and I wanted to replace it. I sent my phone to Genpa Istanbul Authorized Service, as directed by Huawei. There are precious videos and photos on my phone that I wanted to save before any data loss. I even sent...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
I purchased my Huawei smartwatch with serial number 29MTQ23A14002835 about a month ago. During this time, I noticed that it failed to perform sleep analysis and health measurements. Frustrated, I sent the device twice to the KVK technical service in Ankara within the past month. Before sending it to...
Last week, I visited the Huawei authorized service center in Istanbul/Ümraniye Canpark to take advantage of the battery replacement campaign. I handed over my phone for the battery replacement, and two days later, I picked it up with the new battery installed. However, in the evening, I noticed that...
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