My Huawei Watch Fit 2 broke down after less than two months of use. I was directed to KVK service, but the service center denied my request when I requested a replacement or refund. They claimed to have changed the case, and the watch was returned to me. However, I encountered more issues and had to send it back multiple times—four or five in total. The last time it was returned, the report stated that the watch was "in good condition, no faults," yet it wouldn’t even turn on. This situation is beyond frustrating! I’ve been in constant contact with the Huawei office in Ankara throughout this process. They keep promising, “We’ll help,” but no one does anything. Supposedly, Mr. C*** took special care of my case, but now they are trying to blame me, citing scratches and other trivial excuses. Despite months of effort, I am now being treated as if I’m at fault. As a victim in this situation, I have no choice but to pursue legal action. KVK Izmir Çankaya and the Huawei office in Ankara have been nothing but regret.
My Huawei phone became unusable after a screen replacement by Huawei KVK Turkey's authorized service. It stayed in their service center for approximately 2 months. I was informed that they attempted to repair it five times in total. However, they eventually returned the device to me in an unusable c...
I purchased my Huawei smartwatch with serial number 29MTQ23A14002835 about a month ago. During this time, I noticed that it failed to perform sleep analysis and health measurements. Frustrated, I sent the device twice to the KVK technical service in Ankara within the past month. Before sending it to...
I purchased a Huawei FIT2 smartwatch, and before its warranty expired, it stopped charging. Upon sending it for repair, the service center claimed "user error" and demanded an outrageous ₺7300 service fee, citing scratches on the screen as justification. However, I sent it for repair due to charging...
There has been no news from my Huawei watch fit 2 device, which I sent to Yakacık KVK service 16 days ago, since that day. Even though I called KVK and Huawei 10 times, I cannot get any information about my device, which was delivered on Friday, July 12, 2024, 09:07. They say they will call within 4...
I purchased a Huawei Fit 2 watch six months ago and began experiencing troubles with the microphone. I could hear the other person, but they didn't hear me. So I sent my watch to an authorised service centre for repair. I received a message today telling that I need to pay ₺7700 for the repair. Othe...
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