Last week, I visited the Huawei authorized service center in Istanbul/Ümraniye Canpark to take advantage of the battery replacement campaign. I handed over my phone for the battery replacement, and two days later, I picked it up with the new battery installed. However, in the evening, I noticed that the notch (the area displaying the time, operator, and battery percentage) on my phone never worked. My screen is malfunctioning, and I can't access the notification panel at all. Moreover, the screen randomly taps in places without any input. When I returned to the service center, they claimed it wasn't their fault and said they couldn't do anything about it. The careless attitude of the authorized service is infuriating and leaves the user in distress.
My Huawei phone became unusable after a screen replacement by Huawei KVK Turkey's authorized service. It stayed in their service center for approximately 2 months. I was informed that they attempted to repair it five times in total. However, they eventually returned the device to me in an unusable c...
I gave my Huawei smartphone to the authorized service center for a battery replacement. However, they returned it with the battery changed, but the phone was unusable. We gave it to them a second time, and when we got it back, it was still not working. We returned it a third time, and they demanded ...
My Huawei Mate 20 Pro phone broke down 2 months ago. My phone started not recognizing the sim card and its fast charging wasn't working either. For these reasons, I called Huawei Turkey about 1 month ago. They directed me to a company called Fix Smart and asked me to send my phone there. I sent my p...
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
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