I bought a Huawei wireless earphone, and after a while, technical problems began to arise. It refused to connect to my phone, and one of the earbuds was broken. I sent it in for warranty repair, and it took a frustrating month for it to arrive at their service center. They diagnosed it as a motherboard problem once they had it. After several weeks, I received a message from them today informing me that they would replace my earphones with a newer model. What's the catch? My original earphones were valued at 2700 tl, and they were offering a replacement for only 700 tl. I refused and requested an identical replacement, but they claimed it was out of stock. I told them I'd wait until they could provide one, but they refused. They only mentioned the Huawei SE brand when I inquired about other models. I decided to file a complaint with the Consumer Arbitration Board because this appeared to be an attempt to abandon customers. If necessary, I am willing to pursue this matter through the legal system.
I purchased Huawei FreeBuds SE earbuds two years ago, and after one year, the sound quality started to diminish. I continued using them as best I could, but before the warranty expired, I decided to send them in for repair under the warranty. However, the service center's response was: "It is not co...
I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, cl...
In February 2023, I purchased the Huawei Lipstick FreeBuds earbuds from Media Markt, and now the magnetic mechanism inside the charging case has detached. I returned the product to Media Markt for repair because it was still under warranty (it was only 5 months old). Surprisingly, after 10 days, I r...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
I've been having a difficult time with my Huawei FreeBuds 4. The active noise cancellation does not work, and the person on the other end of the phone can hear background noise while I cannot hear them clearly. Despite multiple attempts to explain the problem to the service center, they continue to ...
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