The "Huawei Watch GT 3 Elegant 42MM - Gold" smartwatch, which I purchased on 07/04/2022, malfunctioned on 10/10/2024. Despite the product being advertised with 5ATM water resistance and used under appropriate conditions, the technical service attributed the water damage to user error. However, no specific user error such as impact, use in hot water, or abrasion was mentioned, which indicates that the issue is likely due to a product defect. It seems the water ingress was caused by a malfunction, possibly related to a manufacturing defect—such as seals being compromised due to the device heating up while charging. I used the watch very carefully, and this suggests the problem is inherent to the product.
Moreover, when I sent the smartwatch to technical service for repair, not only did they fail to acknowledge that it might be a defective product, but they also quoted an unreasonable repair fee of ₺9500. This fee is far above the current average price of a new watch, which is around ₺5500. This pricing discrepancy makes the repair cost illogical and unfair. I am seeking a more reasonable resolution to this issue, as the product malfunction appears to be a result of poor manufacturing rather than user misuse.
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
I bought my Huawei GT Runner smartwatch in 2022 and have been using it for about three years without any problems until it came into contact with water. I went in the water with this watch, which we trust to check the time on vacation, and then it came into contact with water for the first time. (I ...
I bought a Huawei Watch GT 4 41mm for my wife on November 25, 2023. Within 6 months, we had to send it for warranty repairs 5 times to the KVK Authorized Service in Izmir. Initially, the screen turned white and the touch function stopped working. After the first repair, the touch function failed ag...
I bought the Huawei Watch GT 4 (41mm) in 2023 as a gift for my spouse. At first, everything seemed fine. But just a year later, the watch broke down and had to be sent in for repair. The service team replaced the motherboard and other parts, then returned it to us. Unfortunately, not even five mont...
I purchased the Huawei GT3 Pro watch on September 8, 2022. During normal use without any physical damage, my touchscreen stopped responding, and then the device turned off. On November 6, 2023, I sent the device to the authorized service center Ouno. They informed me that due to contact with liquid,...
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