I purchased the Huawei GT3 Pro watch on September 8, 2022. During normal use without any physical damage, my touchscreen stopped responding, and then the device turned off. On November 6, 2023, I sent the device to the authorized service center Ouno. They informed me that due to contact with liquid, the warranty does not apply and offered a repair for 4032 Turkish Lira. However, promotional videos on the manufacturer's website claim that the device can be used underwater for diving, and it is water-resistant up to 50 meters. Excluding liquid contact from the warranty directly indicates a device defect. I request your assistance in replacing it with a similar model or receiving compensation for the price difference.
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
I bought a Huawei Watch GT 4 41mm for my wife on November 25, 2023. Within 6 months, we had to send it for warranty repairs 5 times to the KVK Authorized Service in Izmir. Initially, the screen turned white and the touch function stopped working. After the first repair, the touch function failed ag...
I bought my Huawei GT Runner smartwatch in 2022 and have been using it for about three years without any problems until it came into contact with water. I went in the water with this watch, which we trust to check the time on vacation, and then it came into contact with water for the first time. (I ...
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
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