I'm experiencing a frustrating problem with my Huawei Matepad. Even though my warranty is still valid, KVK Kartal technical service is demanding ₺5000 for screen repair within 5 business days, threatening to return my device unrepaired. The purchase invoice I received from Huawei's official website explicitly mentions the warranty for screen damage. I expect the screen replacement to be provided free of charge, considering there are only 14 days left on my warranty. If I don't receive immediate assistance, I'll be left with no option but to pursue legal action.
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
On November 14, 2022, I purchased a Huawei MatePad 11 tablet directly from Huawei’s official online store. I was initially impressed by the screen quality and clarity, but in October-November 2024, the screen started freezing occasionally. I assumed it was a software issue or caused by an installed ...
Huawei’s warranty service has become an absolute nightmare. I sent in my laptop, which is still under valid warranty, for inspection. They didn’t repair it, they didn’t even offer to fix it — they merely examined the issue and now demand ₺1750 just for the inspection. What’s worse is that they are ...
I purchased the Huawei MateView 28 Monitor directly from Huawei’s official website, expecting a premium product backed by reliable support. Despite using the device very carefully, it suddenly stopped working—it only displays an image for 1 second before shutting off completely. Upon researching the...
My Huawei phone became unusable after a screen replacement by Huawei KVK Turkey's authorized service. It stayed in their service center for approximately 2 months. I was informed that they attempted to repair it five times in total. However, they eventually returned the device to me in an unusable c...
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