I sent my Huawei FreeBuds 4 headphones to the service center because the wireless charging feature wasn't working. Thankfully, the technician attended to it, researched, and provided feedback for each scenario. I learned that the headphones don't actually have wireless charging capability. Before sending them in, I contacted Huawei's Instagram account, where they sent me a link, stating, "You can see how to use wireless charging in the link." The page I was directed to clearly shows that Huawei FreeBuds 4 have wireless charging capability. I demand rectification of this situation and compensation for my inconvenience.
I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, cl...
Dear Representative, I sent my Huawei earbuds to your service due to a decline in battery performance. In the images you shared regarding the service process, it shows that at 14:37, when the device was received, both earbuds had 100% battery and the charging case was at 90%. At the end of the test ...
I've been having a difficult time with my Huawei FreeBuds 4. The active noise cancellation does not work, and the person on the other end of the phone can hear background noise while I cannot hear them clearly. Despite multiple attempts to explain the problem to the service center, they continue to ...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
I reached out to Huawei's call center to address a minor concern I had with my Huawei Mate 10 Pro. I provided a detailed explanation of the issue I was experiencing. I was instructed to send it to their service center, so I entrusted it to the cargo. However, I was disappointed to learn from the cal...
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