I discovered your website just recently, and want to share my experience with Huawei. Unfortunately, my Huawei phone's warranty had expired, so I had to pay for a screen replacement. They informed me informally that they did not originally have the frame and would use a blue one instead. I agreed, had to actually, later received my phone with a bluely framed, but the touch screen was not working properly and the originally golden frame was missing. I complained and sent my phone back for inspection, but they refused to do anything and said they could not find any issue. I filed a complaint with the Consumer Arbitration Board, but they were unhelpfully and told me I should have done something differently. Huawei overcharged me significantly for a poorly performing replacement screen and I am still encountering problems with my phone. In short, Huawei has failed to honor their warranty and provide a proper customer service.
I bought a Huawei wireless earphone, and after a while, technical problems began to arise. It refused to connect to my phone, and one of the earbuds was broken. I sent it in for warranty repair, and it took a frustrating month for it to arrive at their service center. They diagnosed it as a motherbo...
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
Huawei’s warranty service has become an absolute nightmare. I sent in my laptop, which is still under valid warranty, for inspection. They didn’t repair it, they didn’t even offer to fix it — they merely examined the issue and now demand ₺1750 just for the inspection. What’s worse is that they are ...
I am very unhappy with Huawei products, and they are making me upset. I bought a phone and a laptop in 2020. Even though I took very good care of both of them, my phone broke in 2022, and my laptop did the same in 2023. All of a sudden, they turned off and wouldn't turn back on. All of my files had ...
I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to t...
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