On September 4, 2023, I purchased a Huawei Nova 11 Pro as a gift for my mom from the Media Markt store. A few days later, my mom began experiencing issues with the phone. The problems included camera and speaker issues, but the most serious problem was that the touchscreen was not working. We reported this to Media Markt and brought the phone in for inspection. A representative acknowledged that there was a problem with the phone and mentioned that it needed to be sent to technical service first. The device was sent to service, and I was later informed that "no issues were found, general technical maintenance was performed." Despite my objections, they insisted that "everything was fixed," and I picked up the phone. However, the next day, my mom reported that the touchscreen was not working again. We returned to Media Markt, checked the device with the representatives, and they also acknowledged the problem. They sent the device to technical service for the second time. On November 21, 2023, the device was returned again with the statement "no issues found, general technical maintenance performed." When I told the representative that I planned to file a complaint, he responded, "Also write to the governor's office." I don't know what to complain about more: that I paid for something that turned out to be broken or that even with such responsive and attentive customer service, nothing is being done. I am forced to write here to resolve this situation. Thank you.
Five months ago, I bought the Huawei Watch GT 3 Elegant 42mm smartwatch at Media Markt as a gift for my wife. Unfortunately, it didn't work out well and I regret my choice. When I first bought the watch, there was a tiny scratch on the part where the watch connected to the case. As time went on, the...
On October 4, 2024, I purchased a Huawei Watch GT 5 (41mm) from Media Markt. After using it for a while, I noticed that under daylight, the screen had visible spots, which should not be present on a new device. On January 6, 2025, I returned the watch to Media Markt, requesting a replacement due to...
I bought a Huawei Watch GT 4 41mm for my wife on November 25, 2023. Within 6 months, we had to send it for warranty repairs 5 times to the KVK Authorized Service in Izmir. Initially, the screen turned white and the touch function stopped working. After the first repair, the touch function failed ag...
I purchased the Huawei GT4 Pro (steel case) as a birthday gift for my spouse in June 2024. Despite being used for only about a month over the past five months, the watch developed a white mark on the screen at the 12 o’clock position. We’ve had to send it for repair three times. The first time, Hua...
On November 14, 2022, I purchased a Huawei MatePad 11 tablet directly from Huawei’s official online store. I was initially impressed by the screen quality and clarity, but in October-November 2024, the screen started freezing occasionally. I assumed it was a software issue or caused by an installed ...
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