Hello, first of all, I work as a senior software specialist. The HP Victus laptop I bought 6 months ago suddenly shut down on 01.0.4.2024 and did not turn on again. I contacted HP and created a technical service record and sent it to the relevant HP repair center. Apparently, the motherboard of the product is broken. When I searched the internet, I saw dozens of people with almost the same problem. When I look at the part delivery date, it appears as "2024-05-09". I urgently request a new computer with the same specifications. If there is a chronic problem, they should replace it anyway. Since I am a software developer, I spend 16 hours of my day actively at the computer and my work and projects are interrupted due to this situation, not to mention the damage this problematic computer has caused to my projects, not to mention the loss of dozens of days of data!
My laptop, which I sent to HP Repair Center during the warranty period, was not delivered on time in violation of consumer rights. Due to the first problem, my laptop entered the HP repair center on 27.09.2024. After the motherboard repair was completed, it left the service on 15.10.2024 and arrived...
I purchased an HP Victus 16 gaming laptop in December 2023, and at the beginning of 2025, it started experiencing a screen blackout issue. While playing games, the screen goes black and stays that way for a while; when it eventually comes back, if I don’t close the game, the same issue keeps repeati...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
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