HP Victus Motherboard Problem
Hello, first of all, I work as a senior software specialist. The HP Victus laptop I bought 6 months ago suddenly shut down on 01.0.4.2024 and did not turn on again. I contacted HP and created a technical service record and sent it to the relevant HP repair center. Apparently, the motherboard of the product is broken. When I searched the internet, I saw dozens of people with almost the same problem. When I look at the part delivery date, it appears as "2024-05-09". I urgently request a new computer with the same specifications. If there is a chronic problem, they should replace it anyway. Since I am a software developer, I spend 16 hours of my day actively at the computer and my work and projects are interrupted due to this situation, not to mention the damage this problematic computer has caused to my projects, not to mention the loss of dozens of days of data!
Dear Sir/Madam, We would like to provide you with some information regarding the complaint that our customer, Serkan G., has written on your site. Following the post published on your site, our Customer Relations representative has contacted Serkan G. and provided information regarding the matter. We present the issue for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations
I couldn't reach the solution I wanted, and no grievances were resolved. If it's a corporate invoice, I was told that I need to wait at least 30 business days. So, if you are a company, especially if you are a software developer, both your data might be lost, and you may need to wait for a period of about 40 days. I think you should reconsider before purchasing!
I called again today to get information about the status of the product, but they couldn't share any information. They said the product is in the parts procurement stage and it's unclear when I will receive it. It's like a joke.
