HP Pavilion 68n71ea Laptop Repair Delays

Erol · 2023-12-07T00:47:27+03:00

I sent my HP Pavilion laptop to the service center on November 16, 2023 because the screen wasn't working properly. The repair center said that they made some changes and found out that the motherboard was faulty. Once the device was fixed, it was given to UPS. But UPS didn't deliver my device. The laptop was supposed to be delivered on December 1, 2023, but it's now December 7, 2023, and it still hasn't arrived. According to UPS, they received the package on November 27, 2023. I'm really stressed out because of this 10-day delay. It's causing a lot of problems and interruptions in my work. Using another shipping company to send packages would have been more reliable. It seems like the repair center, HP, and UPS were all involved in causing these problems.

Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer, Erol G., has written on your site. Following the post published on your site, our Customer Relations representative has contacted Erol G. and provided information on the matter. We present the issue for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations

Erol

Sure, here is the translation: "Yes, I was called by Ms. Hazal. But I think I was called just for the sake of being called. I have no complaints about Ms. Hazal. Because of the UPS company, HP is putting itself in a difficult situation. It is definitely beneficial to stay away from UPS and partially from HP, friends. That is, if you don't want your grievances to increase day by day."

Erol

UPS Turkey called. They said that my package delivery will be made on Wednesday this time. They mentioned that their workload is very heavy due to year-end discounts and November discounts. It's like a joke.

Erol

The device reached me exactly 32 days after I sent it to the service. However, its condition before sending it to the service was better than this. The screen freezes, pixels appear on the screen. Sometimes it freezes during startup. Sometimes it freezes while the system is idle. It even froze 3 times while I was formatting it, and I had to press the power button to turn it off and restart the device. I sent it to the service again, and they said it would be replaced.