HP Failed to Replace My Laptop Charging Station After 2 Months of Waiting
What a useless and ridiculous experience with HP. The charging station for the brand-new laptop I bought broke down shortly after purchase. It’s been 4 or 5 months since I bought the laptop, and for the past 2 months, I’ve been waiting for HP to send a replacement battery. They acknowledged the issue and promised to send the battery, but it still hasn’t arrived. It’s absurd that such a large company like HP cannot provide a simple battery replacement. This feels like a bad joke. If they can’t handle replacing a small battery in 2 months, what would happen if a more serious issue arises with my device? HP’s inability to resolve such a basic problem is completely unacceptable.
Dear Sir/Madam, We would like to provide you with some information regarding our customer's complaint. We are unable to reach our customer through the phone number mentioned in the complaint submitted to your site. Our customers can reach us on weekdays between 09:00 and 18:00. We present this matter for your information and wish you good work. Sincerely, HP Consumer Products Operations
Unfortunately, no one is trying to reach me; I am the one calling every time, and they say they will get back to me, but no one does. For 3 months, you haven't been able to send a single charger adapter cable or whatever it is, which is completely a bad situation. Before this, I bought an Asus laptop, and after facing another issue with it, the laptop went back and forth 3 times, and a brand new laptop came broken. I took it to the Consumer Rights Court and got my money back. Then I chose HP, that is, you, and for 3 months you haven't been able to send a charger cable or battery. I will also take you to the Consumer Rights Court with all the documents. In a 6-month-old laptop, a battery hasn't arrived for 3 months. You claim to have reached out, but no one has. If you are going to reach out to me in 3 months, send my product. Reaching out is not a solution.
Customer service, this is my 2nd call, and in total, no one has answered the phone for 30 minutes on purpose, it's a shame.
