I reached out to Customer Service as the touch buttons on my Hotpoint dishwasher were unresponsive. The team that arrived merely cleaned the screen with disinfectant, almost treating the issue as a joke. It seemed they weren't taking the situation seriously. When the disinfectant failed to work, they nonchalantly stated, 'It's not working; it won't work.' Subsequently, they quoted an exorbitant price to replace the entire screen, a proposal I declined. However, they couldn't restore the machine to its original state.
Previously, I could turn on the machine and use it for washing, but now, it won't turn on at all. Service representatives claimed the machine was now completely broken and wouldn't power on, yet insisted on the service fee. Before the service team arrived, I could only not use the program buttons. However, now, the service team has completely ruined the machine, rendering it entirely nonfunctional.
Can it be true that the renowned Customer Service conducts repairs with nothing but disinfectant and cotton? I am infuriated by this situation. At the very least, the machine should have been returned in its previous working condition.
I reported an issue with my Hotpoint washing machine on October 17, 2024, and the service team collected it for repairs the next day. By October 21, 2024, they returned the machine, but it still didn’t work. I paid ₺7500 for this supposed repair. The machine was taken back to the workshop, but as o...
My Ariston Hotpoint washing machine began making unsettling noises during operation, signaling trouble with the drum basket (bearing). Seeking a remedy, I reached out to Customer Service. On 11.07.2023, they arrived for a diagnostic check, charging 200 ₺ for the assessment. With a warranty period of...
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of...
I own a Samsung DW60M5040FS dishwasher, and the handle on the upper rack broke, so I contacted customer service for a repair. They said the basket replacement would be paid, took a deposit, and made me wait 20 full days for the part to arrive. When the new basket finally came, the technician remove...
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