My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the gas pipe in the back of the refrigerator for inspection, rendering it useless. However, we received an SMS today requesting ₺26,560 for the replacement of a comparable refrigerator. Despite repeated calls to customer service, they refused to offer any discounts, instead suggesting that we choose a lower model. With no functional refrigerator at home, I was forced to reluctantly pay for a replacement. As a long-time Arçelik customer, I am profoundly upset and seeking a resolution to my situation.
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I purchased an Arçelik refrigerator approximately 6-7 years ago. A couple of weeks ago, the upper section of the refrigerator ceased to cool. I contacted customer service, and they informed me that there was uncertainty regarding the effectiveness of the gas refill. It seems that the model is quite ...
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