Normally I don't write any complaints about any companies but they drove me crazy. The worst Hotel Agency in the world. They do not take care of their customers incredibly. It does not produce any solution. When they try to produce, they do whatever they want without any approval. I made a reservation for an X Hotel months ago. It was later canceled by the hotel for an unknown reason. Naturally, my holiday plans were completely ruined. I wrote to support. We insisted that they were sorry and agreed that they would refund 20% of the original reservation amount. He said to write after checking out. I wrote it, they talk as if it never existed. I did SS thanks God as evidence. I sent everything as ss. This time they keep their promises differently. They started talking like they didn't promise At all. Then I reached the amount I wanted. He says we can't give a refund this time, let's give a coupon. I said I won't use your site again, and even if I do, I'm not planning a trip in the near future. He deposited the coupon without confirming it and could not get a refund. They would give the different amount I mentioned above, but as a refund. Anyway, in short, it's a lie. It's not a lot of money, after all, money is not easy to earn. Customer satisfaction You get angry after disgrace. I put you on my blacklist, you are finished. Don't use it, don't let it be used. And prevent those who use it. Hope your business ends. You don't deserve even one penny in your own right. Kind regards.
I'm complaining about hotels.com. My advice to everyone is to think twice about working with such companies. Because they are not officially registered with the Ministry of Tourism in certain countries. This doesn't matter. First and foremost, an e-mail arrives one week before the holiday. "Your res...
I rented a otel through Hotels.com and paid for it with my credit card. A few days after the reservation, theotel owner called me and told me that he would sell the otel and that if I did not cancel the reservation myself, I would be victimized during the holiday. I communicated the situation to hot...
I am writing to express my extreme dissatisfaction and frustration regarding the cancellation of my reservation on your website on June 11th, and the subsequent delay in receiving a refund. This experience has left me utterly disappointed with your service and has compelled me to share my grievances...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I had to cancel a hotel reservation I made through Hotels.com about 2 hours later because I couldn't change my plans, and I quickly let the authorities know. At first, they said they couldn't process the refund, but after talking it out, they made it clear that they could help with the refund. It's ...
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