I rented a otel through Hotels.com and paid for it with my credit card. A few days after the reservation, theotel owner called me and told me that he would sell the otel and that if I did not cancel the reservation myself, I would be victimized during the holiday. I communicated the situation to hotels.com. The otel owner was contacted and confirmed the situation with them. They asked me to cancel my reservation, and they also informed me that a coupon of 15% of the total payment would be defined within 5 days. They assured me this in an e-mail. They forced me to do this even though I could not find another place at the same price in the same conditions. I had to cancel, and although 10 days passed, the coupon was not defined. I wrote to customer service, still no coupon was defined and they say they will get back to you. I used hotels.com for the first time in my life and I regretted it a thousand times. I missed some opportunities from early booking just for this reason.
I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
I'm complaining about hotels.com. My advice to everyone is to think twice about working with such companies. Because they are not officially registered with the Ministry of Tourism in certain countries. This doesn't matter. First and foremost, an e-mail arrives one week before the holiday. "Your res...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I booked a room through Hotels.com, but the hotel contacted me directly, urging me to cancel due to a "price update." Instead, I called Hotels.com's customer service. They assured me that if the hotel canceled, they would make every effort to accommodate me and find alternative accommodations for th...
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