I made a reservation for a vacation through Hotels.com. However, while trying to change my room, I accidentally canceled my booking. The payment was deducted from my card, and I was informed that a refund would not be issued.
I kindly ask for your assistance in resolving this issue, as I do not accept paying ₺22,000 for a hotel I did not stay in, especially when I canceled at the same time. Please help me rectify this situation and address my concerns. Thank you.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I made a reservation for the Mardin Hilton Hotel on Hotels.com from April 7th to July 24th, and I accidentally canceled it 9 minutes later. They debited the entire accommodation fee to my card and never reimbursed it. Despite the fact that only 9 minutes had gone, ₺6519 was debited from my card. I c...
I made a reservation on Hotels.com, but I couldn't find anyone to help me cancel it. As a result, even though I did not check in, the hotel deducted the payment. I'm writing in the hopes of finding someone who can help me get my money back. I sincerely hope that a solution can be found as soon as po...
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