Hotels.com Refund Policy Does Not Permit Refunds Following Instant Cancellation.

Kadir
Kadir
Hotels.com
August 6, 2024 4:09 PM119

I made a reservation through Hotels.com with travel program number 72890845634627. Despite canceling immediately, I have not received my refund. There is no customer service number available, and I cannot get in touch with anyone. I have communicated via message with the support line, and I am attaching a screenshot of the cancellation amount discussed.
If I do not receive my refund, I will escalate the issue to the Consumer Arbitration Board. I want my refund processed promptly.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Booked a hotel through Hotels.com with "free cancellation" but now they're saying I have to pay! How can I dispute?

88 Complaint

Hotels.com is refusing to refund for the messed up booking. How long does the process take?

214 Complaint

Similar Complaints

Refund for Canceled Hotels.com Reservation Still Not Received

Çağın
Çağın
Hotels.com
December 10, 2024 9:49 PM75

I canceled my reservation (confirmation number 72972037177680) through Hotels.com and received confirmation of the cance...

Hotels.com Did Not Refund or Process My Free Cancellation

Ceki
Ceki
Hotels.com
November 20, 2024 7:07 PM68

I booked a hotel reservation through Hotels.com with Itinerary Number 72876318369643, and the hotel approved a free canc...

HoI Can’t Get My Refund from Hotels.com After Canceling My Reservation

Erkan
Erkan
Hotels.com
July 31, 2025 1:56 PM24

I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more ...

I Canceled My Hotels.com Booking But Still Haven’t Received My Refund

Cengizhan
Cengizhan
Hotels.com
May 20, 2025 9:17 PM75

I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation with...

1

Hotels.com Ignored My Cancellation Request – No Refund or Response

Merdan
Merdan
Hotels.com
February 9, 2025 10:13 PM40

I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them...

FeaturedTopics

Hotels.com cancellation policy
Hotels.com refund request
Hotels.com customer service