I booked a hotel reservation through Hotels.com with Itinerary Number 72876318369643, and the hotel approved a free cancellation. However, Hotels.com has not responded or completed the cancellation process. The phone number they provided, 00800 4488 21698, is nonfunctional, and despite numerous attempts, I could not reach anyone. Hotels.com has proven to be unreliable, making it extremely difficult to finalize the cancellation and receive my refund. This experience has been frustrating and unacceptable, as I have never dealt with such inadequate service before. I strongly discourage anyone from using Hotels.com and will escalate this matter to consumer protection authorities to ensure the issue is addressed.
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I need to contact Hotels.com customer service regarding my reservation, but the local phone number listed on their website (00800 4488 21698) does not work. No matter how many times I try, I cannot reach a representative, which means I can’t process my cancellation or request a refund. This is comp...
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
I canceled my reservation (confirmation number 72972037177680) through Hotels.com and received confirmation of the cancellation. However, the refund has yet to be credited to my account. This delay is unacceptable, and to make matters worse, I cannot get through to customer service. Their call cente...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
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