Hello, I cancelled a solo holiday booking instead of a honeymoon for two from June 18th to June 21st via Hotels.com. Attached are the screenshots. However, after contacting my bank, they say there's no record of the refund. Hotels.com needs to notify them of the cancellation. They claim the refund isn't showing on your card. There's no customer service number. Who should I contact? Is cancelling a service we didn't use really this difficult? I urgently need the refund processed and would like to speak with a designated contact person regarding this matter. Otherwise, I'll have to escalate this to the Consumer Arbitration Board.
I made a reservation through Hotels.com with travel program number 72890845634627. Despite canceling immediately, I have not received my refund. There is no customer service number available, and I cannot get in touch with anyone. I have communicated via message with the support line, and I am attac...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I canceled my Hotels.com reservation within 24 hours, but I still haven’t received my refund. They keep telling me to contact my bank, but there’s no proper support or anyone to speak with directly. There isn’t even a contact number available. It’s been a month since I canceled, and I’m still waitin...
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
I made two consecutive reservations for the same hotel on the same day through Hotels.com. I cancelled both reservations simultaneously. One refund was credited to my bank account the next day, but the other hasn't appeared even after 10 days. Despite multiple conversations with my bank, they insist...
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