On February 14, 2025, I made a hotel reservation through Hotels.com, but due to personal reasons, I canceled it three days later. During my chat with Hotels.com support, they assured me that a refund had been processed and advised me to check with my bank.
However, after multiple conversations with my bank, they confirmed that no refund has been received. Despite having my payment receipt as proof, I still haven’t received my money back.
This situation is unacceptable, and I expect Hotels.com to resolve this issue immediately. Where is my refund? I need clear confirmation and proof that my money has been returned. Fix this now!
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
I am unable to reach Hotels.com through phone or email, despite their claim that my refund has been processed. The money has not appeared in my account, and repeated discussions with my bank confirm that no transaction has been received. Hotels.com provided a bank reference number, but it is useless...
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