Hotels.com Charged An Extra Fee And Did Not Refund It!

Burak
Hotels.com
118

During my reservation made on April 16, 2024, through Hotels.com, the payment was charged again by the hotel upon check-in. It's been almost two months, but I still haven't received any refund. When I contacted the hotel, they claimed that the refund had been processed, but no money had been credited to my account. When I requested proof of the refund, Hotels.com representatives did not respond to my emails. I've been waiting for two months, and no one is taking responsibility.

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