During my reservation made on April 16, 2024, through Hotels.com, the payment was charged again by the hotel upon check-in. It's been almost two months, but I still haven't received any refund. When I contacted the hotel, they claimed that the refund had been processed, but no money had been credited to my account. When I requested proof of the refund, Hotels.com representatives did not respond to my emails. I've been waiting for two months, and no one is taking responsibility.
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it'...
On February 14, 2025, I made a hotel reservation through Hotels.com, but due to personal reasons, I canceled it three days later. During my chat with Hotels.com support, they assured me that a refund had been processed and advised me to check with my bank. However, after multiple conversations with...
I canceled my Hotels.com reservation within 24 hours, but I still haven’t received my refund. They keep telling me to contact my bank, but there’s no proper support or anyone to speak with directly. There isn’t even a contact number available. It’s been a month since I canceled, and I’m still waitin...
I made a reservation for June 18-21. Despite selecting a room for two people, there was a system error, and I was only charged for one person. I cancelled this reservation. I purchased a new booking with Travel Program No: 72849595880205 on June 8, 2024. I contacted my bank, who informed me that Hot...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
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