Hoover H3WS 495TA4-S Faulty Washing Machine, Poor Customer Service
I purchased a Hoover H3WS 495TA4-S washing machine three months ago. Recently, the washing machine stopped working. I called Hoover customer service and they sent a technician to my home. The technician diagnosed the problem as a sock that had become stuck in the machine.
However, Hoover refused to repair the washing machine under warranty. Hoover customer service claimed that the problem was caused by user error. When I asked them how they could determine that the problem was caused by user error, they admitted that they did not have enough information to make that determination.
As a result, I had to pay ₺1600 to have the washing machine repaired. I am very disappointed with Hoover's customer service. I expected a company with Hoover's reputation to stand behind its products and to provide better customer service. I am requesting that Hoover refund the ₺1600 that I paid to have the washing machine repaired.
Dear Customer, We would like to extend our gratitude for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly request that you continue to share your thoughts about our company's products and services with us so that we can provide you with better service. You can receive support from our Customer Service every day of the week between 08:00 - 20:00. Sincerely, Hoover Consumer Line
A mediocre company, a mediocre service network, and customer service. Still no solution in sight, let alone anyone reaching out 😂
