5
Alper is very satisfied with the result
Resolved

Hoover Oven Switches Off After Long Use

Alper
September 07, 2023 5:24 pm
63
Alper's Thank You Message
“Thanks for your help. But the organization between service-customer service-brand needs to be reviewed.”

I'm afraid it's only been about six to eight months since I purchased an integrated Hoover oven. Unfortunately, shortly after purchasing the appliance and using it for a few weeks, it started to unexpectedly power off during longer cooking sessions. I have been making repeated service requests with customer service for the past two to three months, but unfortunately, no one has bothered to get in touch with me or address the problem. If this complaint does not result in a resolution, I guess I'll just have to give up everything else and take the matter to the Consumer Arbitration Board.

September 07, 2023 5:21 pm
Alper
September 08, 2023 7:14 pm

The service came today. It was an issue with the heat sensor. The oven was putting itself into protection mode at high temperatures. Thank you...

Alper
September 11, 2023 8:14 am

Thanks for your help. But the organization between service-customer service-brand needs to be reviewed.

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