I purchased an Honor Magic V2 smartphone from Vatan with an 18-month warranty, and about 10 days ago, I noticed serious screen problems. First, a round black spot appeared on the right corner, then similar spots appeared on the bottom right and bottom left corners. Shortly after, a large bubble formed across the middle of the screen protector. When I tried to remove the protector to check, the entire middle section of the display went black.
I immediately sent the phone to service (tracking number 2502450309), but instead of acknowledging that the issue developed on its own, I was told the device was out of warranty simply because I removed the screen protector. The service then demanded ₺42,000 for repair. This is unacceptable, as the screen damage started before I ever touched the protector, and such defects should clearly be detectable by proper inspection.
This is the first time I have experienced such a failure, and given that my device is still well within its warranty period, I expect Honor to cover the repair free of charge or provide a replacement device. I request that this issue be resolved urgently, as leaving a customer with such a high repair bill for a warranty device is unfair and damaging to trust in the brand.
I purchased the Honor 200 smartphone from the official Hepsiburada seller store. Unfortunately, just two months after my purchase, the screen developed a hairline crack while the phone was in my pocket. I initially didn’t make a big deal out of it, as the crack was minor, and I intended to continue ...
Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no rep...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
I bought my Realme GT2 Pro just over 2 years ago, and now two green vertical lines have appeared on the screen out of nowhere. This seems to be a common issue, as many other users have reported the exact same problem. Despite this being clearly a widespread manufacturing defect, I was quoted ₺11,000...
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