I Face Screen Black Spots And Warranty Refusal On My Honor Magic V2

68

I purchased an Honor Magic V2 smartphone from Vatan with an 18-month warranty, and about 10 days ago, I noticed serious screen problems. First, a round black spot appeared on the right corner, then similar spots appeared on the bottom right and bottom left corners. Shortly after, a large bubble formed across the middle of the screen protector. When I tried to remove the protector to check, the entire middle section of the display went black.

I immediately sent the phone to service (tracking number 2502450309), but instead of acknowledging that the issue developed on its own, I was told the device was out of warranty simply because I removed the screen protector. The service then demanded ₺42,000 for repair. This is unacceptable, as the screen damage started before I ever touched the protector, and such defects should clearly be detectable by proper inspection.

This is the first time I have experienced such a failure, and given that my device is still well within its warranty period, I expect Honor to cover the repair free of charge or provide a replacement device. I request that this issue be resolved urgently, as leaving a customer with such a high repair bill for a warranty device is unfair and damaging to trust in the brand.

Comments

Similar Complaints

Honor Magic Lite 7 Showed Touchscreen Failure After Minor Drop

69

I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscre...

I Face Water Damage On My Honor Magic 7 Pro Despite IP68/IP69 Rating

80

On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water res...