we brought our Honda car to the Honda Marmara service center over the holiday. after the maintenance, the car's performance totally tanked. So, we realized later that the little balancing thingy on the radiator cap was gone (probably fell off when we were messing with it). Unfortunately, they didn't catch this missing part during the service. So, like, right after I got the car back, it started overheating, there was obviously something missing that could make the car overheat, but because of the holiday rush, nobody bothered to check it out properly. At first, I was thinking maybe the problem could be because of the fuel, 'cause I had filled up at a different gas station. But, it actually ended up being that the fuel wasn't the issue, the car totally overheated again even after we swapped out the thermostat and radiator cap. It's so annoying to think that we gotta pay three times more at the authorized service center just to have everything guaranteed, but they still mess up and make mistakes in their work. I went to Honda Marmara to complain about my issue, and they were pretty nice to us. But, unfortunately, they couldn't really help me out or cover the costs I had to deal with. So, I reached out to Honda Turkey and complained, but all they did was say they'd give a heads-up to the authorized service. They couldn't do much else, though. Is this what they mean by customer satisfaction? I couldn't find anyone reliable to help me out with my problem. It's a bummer to see that even though we tried to get the car serviced at the authorized service center, they couldn't figure out what was wrong, sucks to have to deal with unresolved problems and costs even though we've been loyal to the brand.
I've been a Honda owner since 2010, having owned various models over the years for myself and my spouse. However, the service quality has steadily declined over the past 14 years. (I mostly use the Ankara Honda Bora service.) Previously, after each service visit, I would receive a call from the Ista...
When I got my ride, I thought Honda was a solid and trustworthy brand. But the shutting down of the Balıkesir service center is a big problem. Now Balıkesir doesn't have any Honda service around. So, like, nobody really knows what's gonna happen with the service around here. It is really causing a l...
I got my 2022 Honda car from the Trabzon dealership, trusting the 6-year warranty. To make sure my guarantee stays valid, I got the vehicle serviced at the same place. They told me everything was good after the maintenance, so I paid 6,000 TL and left. But, only ten days later, they called and said ...
I am writing directly to you because Honda Turkey responsibles do not care about my problem about my Honda car . I don’t believe their respects to the Honda brand and to the Honda customers. Problem :I bought a new Honda Civic Sedan in Turkey ,Bursa at 2018 . Its guarantee still on going . Its has a...
For the fourth time, I had to take my 2021 Honda Civic model to the service center because it wasn't getting gas. Every time, the fuel pump of the car was changed. It was said that Honda Turkey knew everything there was to know. Honda does the same thing to my car, which has left me stranded four ti...
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