I've been a Honda owner since 2010, having owned various models over the years for myself and my spouse. However, the service quality has steadily declined over the past 14 years. (I mostly use the Ankara Honda Bora service.) Previously, after each service visit, I would receive a call from the Istanbul Headquarters to inquire about my satisfaction. However, no such calls have been made in the last 5 years. Despite repeatedly voicing my complaints to Honda Bora, no action is taken. It's frustrating. Finally, with my 2021 model FE1 Civic (48,000 km), I've been taking it for maintenance every 10,000 km, paying significantly higher prices at the authorized service center to maintain the warranty. Previously, we could purchase touch-up paint (in a brush-in-bottle like a nail polish bottle) for a fee, but they no longer sell it. When we asked for it, they said they didn't have the same color in stock, but if a car of the same color has an accident and they prepare the paint, we can come and get it done. Despite mentioning my minor scratches for the past 3 years during each service, I haven't been able to get them touched up. I'm leaving the Honda brand, which I've trusted for years, because I feel like an undervalued customer. When my wife got a new car, we didn't choose Honda this time. It's time for me to change my car, and it definitely won't be a Honda.
I am writing directly to you because Honda Turkey responsibles do not care about my problem about my Honda car . I don’t believe their respects to the Honda brand and to the Honda customers. Problem :I bought a new Honda Civic Sedan in Turkey ,Bursa at 2018 . Its guarantee still on going . Its has a...
Since purchasing a brand new white 2016 FB 7 model Honda Civic, I've noticed significant paint peeling on my vehicle over the past 1-1.5 years. Upon taking it to Honda Efe service center in Yenimahalle, Ankara, I was informed by the service manager that the warranty had expired. To repair it at my e...
I own a 2014 Honda Civic and am the second owner of the vehicle. Over time, I’ve started noticing paint peeling from multiple areas: the front and rear windshields and along the roof trim edges. This isn’t regular wear and tear—it’s clearly a defect in the paint quality. I contacted Honda customer ...
When I got my ride, I thought Honda was a solid and trustworthy brand. But the shutting down of the Balıkesir service center is a big problem. Now Balıkesir doesn't have any Honda service around. So, like, nobody really knows what's gonna happen with the service around here. It is really causing a l...
I have a 2022 model vehicle. I contacted Antalya Honda dealer for periodic maintenance and they asked for thousands!! I talked to the Elazığ dealer and he gave a price of 4,000. I complained to the headquarters because the price difference was exorbitant. Headquarters said it is a free market and w...
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