The touchscreen on my Honda Africa Twin 1100 motorcycle has not been working for about a week. My motorcycle’s warranty began on April 21, 2021, and is still active until April 21, 2025. Despite this, I have been told that this issue will not be handled under warranty.
My motorcycle has fog lights installed as an accessory. These fog lights were installed using the original factory connector, and there has been absolutely no wire cutting, additional switches, or any modifications to the system. Even so, the service center claims they will not cover the repair under warranty because the fog lights are installed, and they are refusing to fix the issue for this reason.
I do not accept the rejection of my warranty based on this reasoning, as the touchscreen malfunction has no connection to the properly installed, system-compatible fog lights. Moreover, I am being asked to pay approximately $9,400 for the repair. I request that the touchscreen issue on my motorcycle, which is still under warranty, be evaluated within warranty coverage and repaired free of charge, or that the screen be replaced if necessary.
Unfortunately, my 2021 Africa Twin Adventure model motorcycle has been plagued by an ongoing screen freezing problem, which is incredibly disappointing. To address this issue, I turned to Pazarbaşı Honda Service, and I must say I was disappointed with their lackluster attention. Unfortunately, my di...
My 2023 Honda City currently has 45,000 km, and all periodic maintenance has been performed on time at the authorized Efe Plaza Honda service center. My vehicle is still under warranty. About a month ago, the smart entry button on the door handle stopped working. When I took my car in for service o...
Dear HONDA, I am writing to formally file a complaint regarding a persistent mechanical issue with my 2025 model CB650 R motorcycle, which I purchased on April 29, 2025. From the initial days of use, the motorcycle has exhibited a serious fault: while traveling at high speeds, the engine cuts off un...
I purchased a Honda Forza with great excitement, and it was barely used—only 800 km on it. We ordered a screen protector and when it arrived, we peeled off the original film to install the protector. That’s when we noticed a crack on the screen. The motorcycle has never been dropped, bumped, or mish...
Dear Honda Japan Customer Service, I am the owner of a 2021 Honda Forza 250. Recently, I took my motorcycle to an authorized service center due to a failure to start. After inspection, the service team informed me that the fuel pump was faulty and needed replacement, despite the motorcycle having on...
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