I purchased a Honda Forza with great excitement, and it was barely used—only 800 km on it. We ordered a screen protector and when it arrived, we peeled off the original film to install the protector. That’s when we noticed a crack on the screen. The motorcycle has never been dropped, bumped, or mishandled. It’s in pristine condition.
We immediately took it to the dealership. The service team inspected the vehicle and confirmed that there were no signs of user error or external damage. They even agreed that the screen must have come defective from the factory. Naturally, we expected Honda’s central office to approve a warranty replacement.
To our shock, Honda labeled it as “user error” and refused to cover it. This is completely unacceptable. It’s clear we’re being blamed for a defect we had nothing to do with. Honda is ignoring its customers and failing to take responsibility for the quality of its products.
I regret choosing Honda and strongly advise others to think twice. Honda does not stand behind its customers. Do not make the same mistake I did. I want my issue resolved fairly—replace the defective screen immediately!
