HitBTC locked my account after a withdrawal request, how can I regain access and get my funds back?

Account locks can happen for a variety of reasons, such as security precautions or awaiting verification needs. To rectify this, contact HitBTC's customer service right away. You can create a ticket through their Support Center.

In your support ticket, include detailed information about your account and the exact problems you're experiencing. Clearly explain the circumstances that led to the account lock, as well as any relevant transaction details.

Contact [email protected] for general queries, and [email protected] for legal problems. HitBTC also provides a Telegram channel for support.

While waiting for a response, make sure you've completed all necessary verification steps, such as Know Your Customer (KYC) procedures, which are frequently required for account access restoration.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.