HitBTC froze my funds for additional verification after years of trading, how can I speed up the process?

Usually, these kinds of actions are taken to follow international rules about Know Your Customer (KYC) and Anti-Money Laundering (AML). HitBTC's Risk Management team can ask even long-time users to go through extra checks if they think it's necessary.

To speed up the verification process, make sure you quickly send HitBTC all the papers they ask for, such as a clear photo ID, proof of address, and any other information they give you. Documents that are clear and of good quality can help avoid delays.

If the process is taking longer than planned, you might want to ask HitBTC's support team for help directly. Their Support Center is where you can send a ticket.

Email [email protected] for general questions; email [email protected] for legal questions. In addition, HitBTC has a Telegram forum for customer service.

If the issue persists, many users have shared their experiences on Xolvie and found resolutions. If you have a similar case, feel free to reach out to us.