My balance on HitBTC doesn’t match my trade history, how can I force a proper account review?

If your HitBTC balance doesn’t match your trade history, the first step is to export and compare your own data — use the “Reports” section → “My Trades” and “Account Summary” in your HitBTC dashboard to download your full trade and transaction history as CSV files and check for missing deposits, transfers or internal moves.

Next, make a clearly documented support request via the official HitBTC support portal with your account ID, exact discrepancies (amounts and dates), exported CSVs, and screenshots; ask specifically for a formal balance reconciliation or account review rather than a generic reply.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.