Incorrect Room and Poor Conditions at Hilton Garden Inn via Stayforlong

September 29, 2024 3:50 pm
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I booked a King Jacuzzi room at Hilton Garden Inn Şanlıurfa through Stayforlong, but upon arrival, I was given a completely different room. The issues didn’t stop there—the TV was broken, the air conditioning was barely functional in the extreme Urfa heat, and the room lacked basic amenities like sufficient towels and cleaning supplies. The hairdryer malfunctioned and even broke while in use. To make matters worse, the staff was careless and unhelpful, showing no concern for these problems. This experience fell far short of expectations for a Hilton-branded hotel. I demand a full refund for this unacceptable stay and expect Stayforlong to address the service issues with Hilton Garden Inn immediately.

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