On August 12, 2024, I booked a 2-night stay at Hilton Garden Inn Safranbolu through Hotels.com for August 31 to September 2, 2024. Due to a meeting on September 2, I contacted the hotel to adjust my reservation by moving it one day earlier. The hotel informed me that since the reservation was made through Hotels.com, they needed an email request from the site to make any changes. Hotels.com later sent me an email confirming that the hotel had agreed to modify the booking without any penalty.
However, when I called the hotel today, they claimed they never received such an email. For 14 days, I’ve been trying to reschedule my reservation, but neither the hotel nor Hotels.com is helping resolve this issue. I expect immediate action to correct my booking and provide better coordination between both parties.
I made a reservation at Sheraton Hotels Ataköy, Istanbul for February 21–22 through a site called Stayforlong, which I found via Trivago. Unfortunately, due to severe weather, my scheduled meeting was canceled, and I now need to cancel the hotel booking as well. The major issue is that Stayforlong ...
I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorization hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed...
I stayed at the Hilton Garden Inn Istanbul Atatürk Airport on July 6, 2024, in room 1806. The next day, on my way back, I realized I had left my gold bracelet in the room. I contacted the hotel immediately and was informed that they had found the bracelet but that it was damaged. They assured me it ...
I booked a stay at the Sheraton Ataköy Hotel for February 21–22, 2025, but due to severe weather, my scheduled meeting was cancelled. Naturally, I wanted to cancel my hotel reservation as well. I had made the booking through Trivago, which redirected me to a third-party site called Stayforlong. Unf...
Dear Hotel Management, On October 7, 2024, I stayed at Holiday Inn Express Ankara Akyurt, booking through Hotels.com. Upon arrival at the reception, the staff requested my ID and credit card for authorization purposes. I arrived at the hotel around 11:30 PM, exhausted, and handed over my card befor...
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