My Temu Order Misrouted to Incorrect Location by Hepsijet
I ordered a product from Temu, which was delivered to Hepsijet in Turkey. Unfortunately, due to a misunderstanding, Hepsijet directed my package to the Akşehir district of Konya, as the name of my apartment is Akşehir Siteleri. Despite my efforts, I haven't been able to resolve the issue. There's no assistance from Hepsijet—no calls or updates. No one came to my address, nor did they notify me of any delivery attempts. I'm unsure how to proceed, and I'm feeling quite frustrated with the situation.
Hello, We have received your request and we are sorry for the negative experience you had. We are immediately starting to review the issue you reported in order to turn the situation into a positive one, and we will inform you as soon as possible. Best regards, HepsiJET.
I requested an address change through the link you sent via SMS. I hope you consider it and expedite the process.
They called directly from the head office and personally dealt with the issue to ensure my package was sent to me. However, I think this issue should have been resolved by the branches before reaching the head office. Nevertheless, thank you.
