Unauthorized charges were made on my credit card ending in 9896 by a merchant listed as Helppay, totaling ₺134.99. The first charge of ₺79.90 was processed on December 16, 2024, and the second on April 15, 2025—both without my knowledge or approval. I do not have any subscriptions or services connected to Helppay and never gave consent for these transactions.
I only discovered these charges after checking my account statements. This kind of unauthorized withdrawal is completely unacceptable. I tried calling the support number listed (0850 220 0000), but I received no proper assistance.
I demand the full refund of both amounts—₺79.90 from December and ₺79.90 from April—credited back to my card immediately. If this issue is not resolved promptly, I will take legal action and file official complaints. I expect this matter to be taken seriously.
On May 18, 2025, a charge of ₺229.99 was made to my credit card ending in 7935 by Helppay—without my knowledge, consent, or any form of approval. I never authorized this transaction, and I have not signed up for any service that would justify such a charge. I only discovered it after reviewing my ba...
On June 12, 2025, Helppay withdrew ₺49.99 from my credit card without my permission or any form of confirmation. I never approved this charge, never signed up for any service associated with Helppay, and received no notification before or after the transaction. I only found out by reviewing my credi...
Helppay has withdrawn money from my account without my knowledge or permission. On checking my bank statement, I saw that ₺99 was charged three separate times in a row—adding up to a total of ₺297. I never authorized these transactions, never subscribed to any service linked to Helppay, and certainl...
Every month, ₺79.99 is being withdrawn from my credit card ending in 9212 by a merchant listed as Helppay—without my knowledge, approval, or any active subscription. I have never authorized this recurring payment, nor have I signed up for any service that would justify this monthly charge. I only be...
On April 29, 2025, a transaction of ₺1,749.99 was made through Helppay from my Kuveyt Türk virtual card without my knowledge, consent, or even passwor...
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