HDI Insurance - Car Repair Delay

184

A new file with the number 2023010** has been opened. The expert from Gulperi Insurance has determined that the file has been labeled as 'Speed Excluded' since August 16, 2023. My car has been sitting at the service center contracted by HDI Insurance for three months. The car hasn't been fixed or delivered yet. Even though they have been talking, getting approvals, and all that, they still haven't come to a decision. Sorry, but the service can't fix your car because some parts are missing. The appraiser hasn't given their approval for the materials. If this doesn't get resolved, I'll have to take legal action to protect my rights.

November 1, 2023 1:58 PM (17 minutes after complaint)

Dear Sir/Madam, The application of Ms. Müzeyyen T. has been received by our company and has been forwarded to the relevant department for the necessary review. Once the review process is completed, Ms. Müzeyyen T. will be contacted and provided with the necessary information. For your information. Sincerely, HDI SİGORTA A.Ş. Customer Relations

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