On December 9, 2026, I purchased a pair of pants from the H&M store located on the ground floor of Bodrum Midtown Mall. After normal use and washing the item only twice, a noticeable discoloration appeared in the form of a long vertical line on one side of the pants, making the product clearly defective.
About four months later, I returned to the same store to request an exchange due to this defect. However, I was told that I must provide the original receipt, and since the purchase could not be found in their system or linked to the app, they could not proceed with any action. Despite this, I do have official proof of payment via credit card showing that the purchase was made at this exact store and date.
When I contacted H&M through other channels, I was told that this issue must be handled by the physical store and that the central or online teams could not assist. Meanwhile, the store insists they cannot find the sales record and refuses to take any action, leaving me stuck in between. It is unacceptable that, despite having valid proof of payment, the purchase record cannot be found or processed.
I request that the transaction be identified through the system, and if necessary, that a duplicate receipt or proof of purchase be issued. I also demand that the store be authorized to proceed with an exchange for the defective pants. I expect H&M to act in a solution-oriented manner instead of redirecting customers between departments, and to resolve my issue as soon as possible.
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
About two months ago, I purchased a sweater from the H&M store at Mall of Istanbul. Even though I have only worn the item twice, the sweater quickly started to pill heavily all over and became unusable in a very short time. When I took the product back to the store, I was told that they couldn’t he...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
On March 16, 2026, I purchased a green trench coat through the H&M mobile app. When the product arrived, I noticed visible tears, stains, and poorly stitched, uneven pockets. Despite the product being clearly defective, my return requests were rejected twice, and the item was sent back to me each ti...
On February 13, I purchased a jacket from the H&M store at Konya Kulesite Mall. Even though I wore it only once, the fabric became noticeably thin and showed clear signs of deformation. Experiencing this kind of damage after such a short period of time has seriously disappointed me in terms of produ...
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