H&M Payment Error, Multiple Charges but No Order Confirmation or Refund


On November 28, 2024, I placed an order on H&M’s website (Order No. 64464253851) using the 3-installment payment option. However, when I checked my bank account, I saw that the full amount was charged upfront. The website clearly displayed the installment option, and I relied on this feature while making my purchase.
Since I took advantage of a discount, I do not want to return the items. However, I demand that H&M resolve this issue immediately and correct the payment method to reflect the selected installment plan. This misleading practice is unacceptable and causes unnecessary inconvenience. H&M, I urge you to address this matter promptly and ensure transparency in your payment options.

On September 20, 2025, I placed an order through the H&M mobile app (Order No: 70879027591) and selected the installment payment option. However, when I checked my bank statement, I noticed that the payment had been processed as a single charge instead of installments. I contacted both my bank and ...

I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...

On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...

On September 22, 2024, I placed an order for a cardigan on H&M’s website. Although the payment was successfully deducted from my account, the order did not appear in my order history. When I contacted customer service, they told me they couldn’t help because they couldn’t see the order in their syst...
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