On March 5, 2023, I bought an iPhone 14 Pro Max from Teknosa and also got it insured with Gulf. Regrettably, my phone suffered an unfortunate incident on June 1, 2023, leading to a cracked screen. I had it repaired through the insurance, and it was returned to me in working condition. Unfortunately, on December 15, 2023, the phone experienced water damage, even though it was insured for such situations. Unfortunately, I was disappointed to find out that Gulf Insurance had utilized aftermarket parts during the repair, resulting in the water damage. This unfortunate incident could have been avoided if they had utilized authentic components. I sent it for repair once more, only to receive a message saying, "Unfortunately, the phone cannot be repaired. However, we are pleased to offer you a ₺29,000 gift voucher as compensation." The phone is going to be completely wrecked. My phone was taken away from me without my permission, completely destroyed, and I was given a voucher that was worth only a fraction of its current value. I kindly request a replacement for my phone and a resolution to this unfortunate situation.
I purchased a Lenovo tablet from Teknosa in November 2022. By February 2023, a black spot had appeared on the screen. As I had insured the device, I requested a screen replacement. Teknosa informed me that the matter should be resolved through their intermediary, Gulf Insurance. Consequently, I sen...
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
I believe last month, on August 19, 2023, I bought an Apple Watch SE 8 44mm for my spouse as a birthday gift from Teknosa. Despite my initial reluctance, they convinced me to get insurance or whatever it's called, claiming it covers all user errors, so I went ahead and got it. I gave the watch to my...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
I bought a tablet from Teknosa and got the TechnoGaranti insurance. The screen is cracked. After I sent it to the service center at Teknosa, they told me that I could get the screen replaced for a certain amount of money. I asked for it back and sent it to Gulf Insurance with TechnoGaranti coverage....
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