I purchased three Guess brand coats in January 2023, each with varying lengths—one reaching the wrists, another to the ankles, and the third extending to the knees. Seeking assurance that these coats would provide protection in cold and rainy conditions, I specifically inquired about their capabilities. The salespersons assured me that the coats, especially the ankle-length ones, would indeed shield against the elements.
However, during the first wear this season, I not only discovered that they failed to keep me warm but also noticed that water seeped through the seams. Last Monday, I left the ankle-length coat for examination, and to my surprise, it was still damp when I retrieved it on Sunday. The seams were letting in water, and even after a week, the inner padding refused to dry. Upon receiving feedback from the examination today, I was told that the coat is not water-resistant. Are they expecting me to wear an ankle-length coat on the beach?
Even with its fur structure, the coat remains damp. Is this the ethical standard Guess adheres to? They dismiss the issue without even examining the product, deeming it normal for a winter coat to let in water through the seams and refuse to dry. It seems they consider it normal to disregard customer concerns without even inspecting the product.
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