Greyhound Missed Bus Refund

I purchased a Greyhound ticket under the name Luis Garci**, with reservation number 338 936 2307, for travel starting on August 30, 2026. My trip was scheduled from Houston, TX, with connections through San Antonio and Dallas. Due to not having any transportation to the station, I unfortunately missed the 2:00 a.m. bus from Houston. I know it was my responsibility to arrive on time, but the way my case has been handled has left me in a very serious and vulnerable situation. The ticket, which cost 197.96 USD, was all the money I had. Since missing the bus, I have been stranded in Houston with no way to purchase another ticket or get home to my family, and I have even been sleeping on the sidewalk. When I contacted Greyhound about my situation, I was clearly told there would be no refund and no reschedule, with no consideration of my circumstances. I find it extremely unfair that there is zero flexibility or support in a case like this, especially given that I am simply trying to return home and do not have the means to buy a new ticket. I am respectfully requesting that my reservation be rescheduled to the next available route that will get me from Houston to my final destination, without any additional cost, so that I can safely return to my family.