I placed an order through Gratis online and picked it up from the store, but one of the three false nails I ordered turned out to be completely different from what I selected and is a model I cannot use. I am now requesting an exchange but have no idea how the process works, and honestly, I am not keen on dealing with the hassle this has caused. The store was busy when I picked up my order, so I only checked the item count without examining the specifics. The product I received has nothing to do with the one I ordered. The first is what they sent me, and the second is what I actually added to my cart. I would appreciate prompt assistance in resolving this issue.
I recently had an unpleasant experience with my online purchase from Gratis. The mascara I ordered arrived with no plastic wrap, barcode, or seal—it looked as if it had been opened before. When I try to check the brushes in-store, every mascara is always sealed, so I’m confused as to why I received ...
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days h...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
Comments