Graco 390 Machine Malfunctioned After Only a Few Uses

I purchased a Graco 390 machine approximately one year ago in Istanbul through Altegma. After only three or four uses, the machine began malfunctioning, and I have continued to experience problems with it ever since. Every time I have taken it in for service, I have been told that the issue was caused by user error and have been turned away. However, the original spray gun for the machine was not provided to me at the time of purchase, and I believe this may be related to the problems I have been experiencing.

Because the machine is malfunctioning, my work has been disrupted and I am being put in a difficult position with my own customers. Despite this, I have not received proper technical support, and my problem has repeatedly been dismissed as user error. I have documentation and information from Altegma regarding my purchase.

I request that Graco and Altegma conduct a detailed inspection of the machine and determine the actual cause of the malfunction, provide the necessary repairs and technical support, and, if this is not possible, take the machine back. As a customer, I want the inconvenience I have experienced to be resolved so that I can finally do my work properly and without ongoing problems.