I purchased a Joie stroller through the Ebebek online store, but the product arrived completely rusted. The stroller has visible rust all over its metal parts, which is unacceptable for a brand that promotes itself as high quality and baby-safe.
I reported the issue to the Ebebek Forum Ankara store, but it has now been 15 days, and no one has taken any action. The company has not followed up or contacted me, and there seems to be no accountability from either Ebebek or Joie. It’s extremely frustrating that such an expensive baby product could rust so quickly and that the brand provides no support.
Since the stroller is clearly defective, I am requesting a full refund immediately. I also urge Ebebek and Joie to take responsibility for their products and improve their after-sales service so other parents don’t experience the same problem.
I purchased the Joie Litetrax 4 Travel System New Coal model stroller from the Ebebek store in Kayseri Kumsmall Mall. During the sale, the consultants literally jumped on the stroller to show its durability and assured me that I would never experience issues with the warranty. Since it’s not a cheap...
On August 12, 2025, I purchased a Joie Turist stroller from the Ebebek store located in Erzurum Forum AVM. The product did not meet our expectations, so we decided to return it. However, when we went to the store, we were told that returns are only accepted within 7 days and that our request could n...
I purchased a Joie Versatrax stroller together with its car seat from the Ebebek store in Maslak. For the first six months, I used it only with the car seat. However, when I started using the stroller section on its own, I realized that it doesn’t fold properly. Finding out that the stroller was def...
I purchased a Joie Twin Stroller from Ebebek on February 27, 2025, during a sale. However, after using it only two or three times, one of the wheels broke. I immediately took the stroller back to Ebebek, and they told me it would take 21 days to repair. This has caused me serious inconvenience — I’...
I purchased a Joie Brisk LX baby stroller from E-Bebek’s online store, and after only three uses, the seat belt came loose from its connection point. Thinking it was broken, I sent it to the technical service center. When it was returned, the lower basket had been detached from its fitting, and shor...
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